Implementing Number Masking for Enterprise Solutions

Considering the increased number of cyber fraud cases, the phone number masking software solution has become a huge necessity. Protecting data breaches has become a top priority for businesses with software that helps them prevent data breaches and safeguard their reputation from being maligned.

How does the phone number masking solution work?

The call masking solution as the name suggests, masks the contact details, ensuring zero data visibility. The software hides the contact details or shuffles some numbers to alter them, preventing unauthorized use. Let’s understand how implementing the number masking solution helps businesses secure business communications.

How does the mobile number masking solution benefit an enterprise?

Enhanced Security: The software safeguards the customers’ data by masking sensitive information. It keeps the cyber-criminals at bay and prevents data breaches. Companies can get peace of mind by ensuring enhanced security for the business. Today cyber frauds are increasing at an alarming rate. According to Cybersecurity Ventures, the cost of cybercrime will hit $8 trillion this year, and by 2025, it is predicted to grow to $10.5 trillion!

Today scammers use sensitive information to commit various frauds such as phishing, identity theft, credit card details theft, and other scams to siphon off money from customers’ accounts. A company can prevent such instances by offering zero data visibility. The solution proves to be a boon for businesses today who are struggling to protect their customers’ data and provide them with an enhanced experience at the same time.

Which companies can benefit from the phone number masking solution?

Several businesses can benefit from the software solution, especially the BFSI sector. Also, car and bike rental businesses can ensure data security by protecting the customers’ data. Similarly, food delivery businesses can use the software to safeguard their customer’s data. E-commerce businesses and logistics companies can rely on software as their business operations involve frequent interactions with customers.

Additional benefits: 

• Information gathering: The number masking solution, apart from providing enhanced security and preventing data breaches, helps businesses collect contextual information from customers with the IVR. The system automatically gathers the information required to proceed with the customers’ request, and then the call is taken over by a live agent. It saves precious time and helps the agents to solve the customer’s queries efficiently.

• Real-time data insights: The software solution is equipped with capabilities to offer real-time data insights into the conversation between the agents and the customers. Companies can get actionable data on call performance with call logs, and enhance the customer engagement process. The company can also gauge the agent’s performance, and measure it against various call center KPIs. It can adopt appropriate measures to ensure that the agents are equipped with the necessary skills and knowledge to provide customers with an enhanced customer experience.

• Better agent efficiency; Companies can increase agent efficiency by integrating the auto dialer software that automates the dialing process. The agents can focus more on offering an enhanced customer experience rather than worrying about dialing the contact numbers. The auto dialer saves the agent’s precious time, reduces idle time, and increases the agent’s efficiency.

• Click-to-call: Companies can increase the number of inbound leads with an API-integrated call button strategically placed on the website or the app. It enables the customers to contact the business effortlessly, allowing it to generate high-quality leads.

• IVR: Last but not least, companies can make the number masking solution a multi-faceted solution by integrating the IVR Interactive Voice Response technology. It lets the business answer every customer’s query with the multi-level menu. It establishes immediate interaction with the customers and offers an enhanced customer experience.

Conclusion

From the above discussion, we can conclude that business organizations can secure communication with clients with the phone number masking solution. The solution has the capability of offering zero visibility and preventing data breaches. If you are keen to buy the solution, it is advisable to contact a reputed cloud telephony company that can offer you a feature-packed software solution with a focus on data security. Knowlarity is a leading cloud telephony company that offers mobile number masking solutions at a competitive price. It has served more than 6000 organisations with its wide range of cloud-based products.